rate-in

Create exceptional guest experiences to increase delight and mitigate negative interactions to protect your revenue.

clpr

Leverage the combined power of cognitive revenue management and social media analytics connected to the largest distribution network in the world.

rev-man

A strong team of hospitality leaders with over 200+ years of experience and social media experts that have won every major marketing award make sure you are always successful.

Every day more guests are turning to social media to get inspired, research, plan and book their stay. As the internet companies of today pivot to become hospitality players and new-age channels continue to disrupt the market place, acquiring guests by traditional push strategies cannot suffice for hotel chains any longer.

Today, 80% of the guests use social media before booking a stay at a hotel and 84% of people expect a brand to respond within one hour. Research also suggests that a 10% increase in review scores can affect bookings by an average of 11% and improve ADR by 7%.

The industry’s wait is over with this Guest Experience Cloud platform that combines the power of BCV’s social media listening, analytics, creative and engagement capabilities with RateGain’s AI-driven cognitive revenue management and smart distribution solutions.

Get the power to serve the right message, to the right guest, for the right hotel, on the right channel, elevating the brand experience every day.

Convert Delight into Dollars

The Guest Experience cloud platform, not only tracks your guest but also remembers their likes, dislikes putting them right at the center of your revenue strategy.

Our cutting edge in-house capabilities allow us to create customer profiles based on over 50 factors to allow you to always deliver delight and increase repeat visits helping you maximize guest lifetime value.

Tracking Real-time
interactions on

395,000

Hotels

Get Unparalleled Visibility and Control

The only platform in hospitality that would bring revenue management, sales and marketing together, breaking down the traditional silos to directly measure impact on booking and Net RevPAR to maximize guest lifetime value with

  • Targeting & Conversion Tracking
  • 24X7 Monitoring Capabilities
  • Reputation Protection

Award Winning Team that Drives your Success

Our expertise in delivering accurate intelligence and actionable insights makes sure of one thing – your success.

Based out of 10 countries, our global offices allow you access to industry and digital experts who are geared up to solve every challenge and constantly drive innovation for you.

customer-success

Introducing The Hospitality Industry’s First-Ever Guest Experience Cloud

BCV, now a RateGain Company, is the only provider with the capacity to monitor and manage the social universe 24/7. Our comprehensive Guest Experience Cloud solution is supported by an arsenal of proprietary tools and analytics designed to increase sales, provide unparalleled guest interactions, and mitigate negative customer experiences.

Customer Speak

IconTitleCTATypeIndustryProduct1Product2Tag1Tag2Tag3Tag4
Success Story of
The St. Regis Maldives
Download NowSuccess StoryHotelBCVSocial media marketingSocial media advertising
Success Story of
Four Seasons Bora Bora
Download NowSuccess StoryHotelBCVSocial media marketingSocial media advertising
How TMCs Deliver the Best Hotel Rates
Download NowSuccess StoryTMCRate Shopping
Success Story of
Fontainebleau Miami Beach
Download NowSuccess StoryHotelBCVSocial media marketingSocial media advertising
Success Story of
One&Only Palmilla
Download NowSuccess StoryHotelBCVSocial media marketingSocial media advertising
Customer Success Story
Dusit Thani Hotels & Resorts
Download NowSuccess StoryHotelParity+OptimaCompetition price intelligenceRate parity
A Guide to Modern Online
Reputation Management Tool
Download NowebookHotelBrandGainOnline reputation managementOnline reviews management
Taking A Strategic Approach
To Rate Parity In 2018
Download NowWhitepaperHotelParity+Rate parityRate disparity issues
Crash Course In Generating Demand And Revenue
Download NowebookHotelAllChannel managementOnline reputation managementDemand generationDistribution
A Guide On Channel Manager Comparison & Selection
Download NowebookHotelRezGainChannel managerDistribution
Customer Success Story of
RedDoorz Hotels
Download NowSuccess StoryHotelRezGainChannel managerDistribution
A Guide on Building A Revenue Centric Culture
Download NowebookHotelAllChannel managementOnline reputation managementDistribution
Customer Success of
Story 1589 Hotels
Download NowSuccess StoryHotelRezGainChannel managerDistribution
Customer Success Story of
Theme Resorts & Spas, Sri Lanka
Download NowSuccess StoryHotelRezGainChannel managerDistribution
Success Story of
Hotel Landmark, Bangkok
Download NowSuccess StoryHotelUnityChannel managementOnline reputation managementDistributionRevenue maximization
Customer Success Story of
J5 Rimal Hotel Apartments, Dubai
Download NowSuccess StoryHotelOptimaCompetition price intelligence
A Guide on Improve Your Hotel Ranking on TripAdvisor
Download NowebookHotelAllOTA rankingOnline reviews management
Customer Success Story of
Thanos Hotels And Resorts
Download NowSuccess StoryHotelUnityChannel managementOnline reputation managementDistributionRevenue maximization
Customer Success Story of
Cyprotel Hotels And Resorts
Download NowSuccess StoryHotelBrandGainOnline reputation managementOnline reviews management
Customer Success Story of Landmark Grand Hotel, Deira
Download NowSuccess StoryHotelUnityChannel managementOnline reputation managementDistributionRevenue maximization
A Guide To Help
You Stay On Top
Download NowebookHotelAllChannel managementDistribution
Free White Paper on “Secret of Data-Driven Hotels”
Download NowWhitepaperHotelAllPricing intelligenceBig dataBusiness intelligence
A Guide to Hospitality Revenue
Management
Download NowResearch PaperHotelUnityRevenue managementRevenue maximization
A Guide To Evolving
Role Of Revenue Managers
Download NowebookHotelUnityRevenue managementRevenue maximization
A Guide To Select
Hotel Rate Shopper
Download NowebookHotelOptimaCompetition price intelligence
A Guide To Know About Hospitality Revenue Management
Download NowResearch PaperHotelUnityRevenue managementRevenue maximization
DHISCO Switch
Download NowebookHotelDHISCO SwitchDHISCO DHISCO SwitchDistribution
DHISCO Cache
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