Every day more guests are turning to social media to get inspired, research, plan and book their stay. As the internet companies of today pivot to become hospitality players and new-age channels continue to disrupt the market place, acquiring guests by traditional push strategies cannot suffice for hotel chains any longer.

Today, 80% of the guests use social media before booking a stay at a hotel and 84% of people expect a brand to respond within one hour. Research also suggests that a 10% increase in review scores can affect bookings by an average of 11% and improve ADR by 7%.

The industry’s wait is over with this Guest Experience Cloud platform that combines the power of BCV’s social media listening, analytics, creative and engagement capabilities with RateGain’s AI-driven cognitive revenue management and smart distribution solutions.

Get the power to serve the right message, to the right guest, for the right hotel, on the right channel, elevating the brand experience every day.